Shipping and delivery conditions
Online Shopping works with the following shipping method:
1. International shipping products
1.1. Purchasing policy
All products available in Online Shopping are sent directly from our suppliers abroad (Switzerland, United States and China) to the address provided at the time of purchase, and delivery takes 10 to 35 working days (on average after shipping of the product) depending on location, the product will be shipped within 7 business days after confirmation of payment in our system.
Orders made using bank receipt take 1 to 5 days to confirm payment in our system.
We guarantee a tracking code so that the customer can follow the progress of the delivery of their order.
Attention: In certain cases, this delivery time may be extended for a few more days, due to delays, delays, recessions, pandemics, periods of high demand at Correos, in short, situations that are beyond our control.
The store guarantees the delivery of the order, we are responsible for refunding the total amount paid for products that are lost or lost during the delivery process. All products are published with insurance against loss and free tracking via the Internet, delivery of your product is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 90 working days after shipping, 100% of the amount paid will be refunded at that time."
Attention It is possible that you receive more than one package, as your products may come from different providers. So if you receive one product first and then release another, don't worry, this is completely normal.
1.3. Order tracking
The products will be sent by Correos or another courier, there will always be a Tracking Code that will allow the customer to follow the delivery progress, Compras Online is committed to instructing the customer on how to track the products. The tracking access code will be sent to your email as soon as it is available for Online Purchases.
The order tracking code is communicated 3 to 9 business days after payment is confirmed.
It is possible for the tracking code to be tracked after 5 to 10 days before starting to display the shipping information on the postal service website from the date the code is entered.
2. General Conditions (Attention)
2.1. Be careful when approaching requests
Online Shopping will be responsible for shipping products to the address requested by the customer. Therefore, so that there are no obstacles in the delivery of your order, we ask you to be careful when replenishing the direction in which you wish to receive your order.
2.2. Absent recipient
Make sure there is someone at the address to receive your products. Correos carries out three attempts to deliver products, if in any of these attempts there is no time at the home to receive the order, the package will be taken to the Correos Office closer to the home, and, in this case, it will be necessary that The recipient of the package receives it at the Post Office, within 7 natural days. If the recipient of the order does not receive it, according to Correos regulations, the package will be returned to the sender, if it is necessary to pay a new shipping fee to resend the product.
All details related to delivery attempts, as well as the address of the postal office where the recipient must collect their package in case of absence at the address, which are registered in the tracking of the order, which can be followed on the website de Correos, using the tracking code provided by the store.
2.3. Incorrect or incomplete direction
Online Shopping is not responsible for incorrect or incomplete fulfillment of the destination address of orders placed in the store. If incorrect or incomplete delivery occurs, according to Post Office regulations, the package will be returned to the sender and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer will not be entitled to a refund.
2.4. Engraved and engraved products
If any shipping fees or taxes are charged, they will be the responsibility of Online Shopping, rest assured , you only pay the amount described for the product on our website.
When making a purchase on our website, the customer agrees to the conditions and rules set forth herein by Online Shopping.
1. International shipping products
1.1. Purchasing policy
All products available in Online Shopping are sent directly from our suppliers abroad (Switzerland, United States and China) to the address provided at the time of purchase, and delivery takes 10 to 35 working days (on average after shipping of the product) depending on location, the product will be shipped within 7 business days after confirmation of payment in our system.
Orders made using bank receipt take 1 to 5 days to confirm payment in our system.
We guarantee a tracking code so that the customer can follow the progress of the delivery of their order.
Attention: In certain cases, this delivery time may be extended for a few more days, due to delays, delays, recessions, pandemics, periods of high demand at Correos, in short, situations that are beyond our control.
The store guarantees the delivery of the order, we are responsible for refunding the total amount paid for products that are lost or lost during the delivery process. All products are published with insurance against loss and free tracking via the Internet, delivery of your product is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 90 working days after shipping, 100% of the amount paid will be refunded at that time."
Attention It is possible that you receive more than one package, as your products may come from different providers. So if you receive one product first and then release another, don't worry, this is completely normal.
1.3. Order tracking
The products will be sent by Correos or another courier, there will always be a Tracking Code that will allow the customer to follow the delivery progress, Compras Online is committed to instructing the customer on how to track the products. The tracking access code will be sent to your email as soon as it is available for Online Purchases.
The order tracking code is communicated 3 to 9 business days after payment is confirmed.
It is possible for the tracking code to be tracked after 5 to 10 days before starting to display the shipping information on the postal service website from the date the code is entered.
2. General Conditions (Attention)
2.1. Be careful when approaching requests
Online Shopping will be responsible for shipping products to the address requested by the customer. Therefore, so that there are no obstacles in the delivery of your order, we ask you to be careful when replenishing the direction in which you wish to receive your order.
2.2. Absent recipient
Make sure there is someone at the address to receive your products. Correos carries out three attempts to deliver products, if in any of these attempts there is no time at the home to receive the order, the package will be taken to the Correos Office closer to the home, and, in this case, it will be necessary that The recipient of the package receives it at the Post Office, within 7 natural days. If the recipient of the order does not receive it, according to Correos regulations, the package will be returned to the sender, if it is necessary to pay a new shipping fee to resend the product.
All details related to delivery attempts, as well as the address of the postal office where the recipient must collect their package in case of absence at the address, which are registered in the tracking of the order, which can be followed on the website de Correos, using the tracking code provided by the store.
2.3. Incorrect or incomplete direction
Online Shopping is not responsible for incorrect or incomplete fulfillment of the destination address of orders placed in the store. If incorrect or incomplete delivery occurs, according to Post Office regulations, the package will be returned to the sender and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer will not be entitled to a refund.
2.4. Engraved and engraved products
If any shipping fees or taxes are charged, they will be the responsibility of Online Shopping, rest assured , you only pay the amount described for the product on our website.
When making a purchase on our website, the customer agrees to the conditions and rules set forth herein by Online Shopping.